Return to Skies with Safety Alerts

The New Normal: Cautious Research As COVID-19 travel restrictions begin to ease, travelers will begin to research potential destinations for their long awaited vacation. Although pent up demand will drive interest, safety will be top of mind. Travelers are likely to narrow their list of destinations based on the best available safety information from their […]

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Top 3 Features for your Real-Time Interaction MVP

Congratulations! Your organization¬† has agreed to embark on the exploration or build of a Real-Time Interaction Engine powered by AWS. Whether you are actively looking to replace an existing monolith (see Real Time Interaction Engine for AWS: Breaking the Monolith), or build on existing in-house development, you will need to consider what should be in […]

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Curbside Pickup: SMS & Interactive Voice

During the COVID-19 crisis, many retailers have had their existing pickup services unexpectedly stress tested, while others have been forced to rapidly introduce curbside pickup for the first time.¬† Managing curbside pickup for a smooth customer experience is not easy without the right tools in place, which are distinct from those needed for shipping to […]

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Personalization for Wavering Travel Customers (Part 1)

The “rapidly changing intent” problem Consider the last time you researched, planned and booked your most recent vacation online. It’s likely that you browsed and searched through dozens of destinations and accommodation choices before making your final choice. If you were to examine your own personal click-stream data for this activity, you would see a […]

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Goodbye Gotchas: Open AWS Pinpoint Lambda Hooks

Have you noticed marketing solutions today have more “gotchas” that prevent marketers from implementing innovate use cases? You’re not alone – there is a reason for this. In recent years, marketers have a dramatic change in the architecture of the leading marketing automation tools with the push to the cloud. In the early 2000s, large […]

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Marketing Audience Management with Your Existing S3 & RedShift Investments

AWS Pinpoint is already colocated with your existing customer data, which is a major advantage that reduces latency, redundancy and the need to build, secure and support integration with marketing cloud providers or other disparate tools. Whether your data lake or data warehouse is hosted on S3 or RedShift, your data is already staged and […]

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