What is Salesforce Genie? In September 2022, Salesforce announced Genie, which they describe as the world’s first “real-time CRM“. Salesforce says that the solution is powered by a real-time customer graph, which includes a real-time customer profile. They also suggest that the solution integrates easily with existing AI and decisioning capabilities: “With Genie, Einstein AI and Flow […]
Read moreDance Like a Marketing Technologist in 2006
Do you remember 2006? The billboard charts were pumping with Sean Paul’s “Temperature”, while Shakira’s hips weren’t lying and Nelly Furtado was breakings hearts with “Promiscuous”. 2006 was also the golden year for the Marketing Technologist. Unica had just launched version 7 of their Affinium marketing suite, and it revealed itself to be the ideal […]
Read moreMarrying Snowflake & Salesforce Marketing Cloud for Marketers
Two of the most inspiring trends in marketing technology (MarTech) and analytics today are Salesforce’s Marketing Cloud (SFMC) and Snowflake’s data warehousing platform. SFMC offers marketers a powerful and vivid Journey Builder experience, while Snowflake tears down data silos and makes more data accessible to analysts than ever before. Both platforms are next generation, “cloud […]
Read moreSalesforce Interaction Studio? Build it instead.
So, you’ve done the research. You’ve attended the virtual conferences. You’re ready to sign on the dotted line. Salesforce Interaction Studio is the silver bullet that will help you deliver the most incredible real-time consumer experiences to drive engagement. Or is it? Salesforce’s Interaction Studio, and the wider Salesforce Marketing Cloud offers a powerful suite […]
Read morePatient Engagement with AWS
Start with a Use Case AWS offers a powerful set of patient and member engagement services for the health and health insurance industry. Before exploring services like AWS Pinpoint, AWS Personalize or AWS powered real-time interaction tools, it’s best to start with identifying your top use cases. This post curates a list of the top […]
Read moreTop 3 Features for your Real-Time Interaction MVP
Congratulations! Your organization has agreed to embark on the exploration or build of a Real-Time Interaction Engine powered by AWS. Whether you are actively looking to replace an existing monolith (see Real Time Interaction Engine for AWS: Breaking the Monolith), or build on existing in-house development, you will need to consider what should be in […]
Read moreReal Time Interaction Engine for AWS: Breaking the Monolith
Replacements and alternatives for Unica, SAS MA and Pega Marketing from AWS.
Read morePersonalization for Wavering Travel Customers (Part 2)
Watch Part one of this two part video series here: Personalization for wavering travel customers (Part 1) https://youtu.be/2G1d0PiXw_Y Extend AWS Personalize to Outbound Channels In part one, we showed how AWS Personalize can use the power of its neural network to present the most relevant hotel properties on a travel website. We showed how AWS […]
Read morePersonalization for Wavering Travel Customers (Part 1)
https://youtu.be/Kby7DQvuKQ0 The “rapidly changing intent” problem Consider the last time you researched, planned and booked your most recent vacation online. It’s likely that you browsed and searched through dozens of destinations and accommodation choices before making your final choice. If you were to examine your own personal click-stream data for this activity, you would see […]
Read moreGoodbye Gotchas: Open AWS Pinpoint Lambda Hooks
Have you noticed marketing solutions today have more “gotchas” that prevent marketers from implementing innovate use cases? You’re not alone – there is a reason for this. In recent years, marketers have a dramatic change in the architecture of the leading marketing automation tools with the push to the cloud. In the early 2000s, large […]
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